IT Leadership & Strategy
The executive layer that ties everything together. Every managed services engagement includes a dedicated Virtual IT Director.
Virtual IT Director / vCIO
Your dedicated IT executive — included with every managed services engagement. Attends leadership meetings, owns your technology roadmap, manages vendors, and serves as your single point of accountability for all IT outcomes.
Includes:
- Monthly IT strategy and planning sessions
- Vendor management and contract negotiation
- IT budget planning and optimization
- Quarterly business reviews (QBRs)
- Board and executive-level IT reporting
Managed IT Services
Proactive, fully managed IT operations so your team can focus on the business — not on IT problems.
Managed IT Services
We take full ownership of your IT environment — proactive monitoring, patch management, endpoint management, and ongoing optimization. No more reactive firefighting.
Includes:
- 24/7 proactive infrastructure monitoring
- Patch and update management
- Endpoint protection and device management
- Asset inventory and lifecycle management
- Monthly reporting and health reviews
Helpdesk & Break-Fix Support
Fast, reliable support for your staff when things go wrong. Our helpdesk team handles tickets, troubleshooting, and on-site support — so your people aren't waiting hours for IT help.
Includes:
- Tiered helpdesk support (remote and on-site)
- Defined SLA response times
- Staff onboarding and offboarding
- Software installation and configuration
- Hardware troubleshooting and repair coordination
Security Operations
Continuous security coverage built for the compliance requirements of healthcare and biotech organizations.
SOC — Security Operations Center
24/7 security monitoring, threat detection, and incident response. We watch your environment around the clock so you don't have to worry about what's happening after hours or on weekends.
Includes:
- 24/7 SIEM monitoring and alerting
- Threat detection and incident response
- Security event triage and escalation
- Monthly threat intelligence reports
- Incident documentation and post-mortems
Cybersecurity & Compliance
HIPAA-aware security frameworks, risk assessments, policy development, and vendor security reviews. We build the compliance posture your organization needs to pass audits with confidence.
Includes:
- HIPAA risk assessment and gap analysis
- Security policy development and documentation
- Vendor security review and BAA management
- Staff security awareness training
- Audit preparation and documentation support
Network Operations
Reliable, high-performance networking infrastructure managed proactively — not just when something breaks.
NOC — Network Operations Center
Continuous network monitoring and performance management. We catch and resolve network issues before they become outages that disrupt your operations or patient care.
Includes:
- 24/7 network monitoring and alerting
- Bandwidth and performance management
- Outage detection and rapid response
- Network health reporting
- Escalation and remediation coordination
Networking & Infrastructure
Design, implementation, and management of your network infrastructure — from office buildouts to cloud connectivity — built for reliability, security, and scalability from day one.
Includes:
- Network architecture design and documentation
- Firewall and switch configuration
- Wi-Fi design and deployment
- Cloud connectivity (Azure, AWS, GCP)
- VPN and remote access solutions
AI & Innovation
Structured, compliant AI adoption programs that deliver measurable results — not just proof-of-concept demos.
AI & GenAI Adoption Program
We identify high-value AI use cases, vet tools for HIPAA compliance, and implement solutions with measurable ROI built in from day one. No hype, no wasted budget.
Includes:
- AI use case identification and prioritization
- HIPAA and security vendor review
- Pilot implementation and user acceptance testing
- Staff training and change management
- KPI measurement framework and reporting
How We Engage
Flexible Engagement Models
Every engagement is scoped to your organization's specific needs. Pricing is custom — contact us for a quote.
Managed Services (MRR)
Ongoing monthly managed services — your full IT operation on a predictable monthly retainer. Includes your Virtual IT Director.
Fixed-Price Projects
Scoped engagements with a defined deliverable and fixed cost — ideal for network buildouts, AI adoption programs, or compliance assessments.
Time & Materials
Ad hoc project work and break-fix support billed on a T&M basis — for organizations that need flexibility alongside their managed services.
Value-Based Engagements
For strategic initiatives where ROI is quantifiable — pricing tied to the measurable business outcome we deliver together.